We currently remain open for our customers who need essential automotive sales, service and repair for the safety of their families. We have a number of extra precautions in place to ensure our team and our guests are as safe as possible. Click here for details drafted in a letter to President Trump sent from the National Automobile Dealers Association.
Our sales and finance departments are available either for in dealership appointments or if you do not require a test drive and have decided on a vehicle we can complete your transaction online, on the phone and will have paperwork and vehicle delivered to your home.
As precautionary measures Mercedes-Benz of Music City has increased our normal cleaning processes and have added new measures to help protect our customers and employees. These steps include:
- Extra cleaning of restrooms and other public areas
- Modifications to our food and drink amenities to feature only wrapped/sealed items
- We have implemented a no handshake rule until further notice
- Frequent cleaning of entry points, doors and door hardware
- Fogging sanitizing after hours (as available)
- Disinfecting steering wheels and gear shifters on arriving customer vehicles
- Extra attention and cleaning of loaner interiors
If your vehicle is in need of service, we have made several alternative options available to you should additional assistance be required:
- Pickup & delivery
- Mobile service
- Roadside assistance
We care about our customers above all else, and it is a privilege to continue to serve you. Thank you for being a part of the Mercedes-Benz of Music City family.
**DURING THIS TIME COMPLIMENTARY CAR WASHES ARE TEMPORARILY UNAVAILABLE**
Car washes will continue to be provided to clients with a scheduled service appointment.
To our Valued Guests:
Thank you for your continued loyalty to Mercedes-Benz of Music City. We are grateful for all of your support and loyalty that allows us to continue being a Mercedes-Benz Best of The Best dealer serving our community.
As the novel coronavirus (COVID-19) begins to have an increased impact in our community, We wanted to connect with you to share more about the steps we are taking to help keep our guests and team members safe and healthy.
Our thoughts and prayers go out to all those affected by COVID-19 around the world. The health and safety of our guests and team members has always been and will continue to be our top priority. Since we opened in 2017, our dealership has employed a full-time group of all-star housekeepers who clean and sanitize our restrooms and guest waiting areas during the hours we are open. In recent weeks, we have increased the frequency of this daily cleaning and have also enhanced the nightly deep cleaning of our facilities, including sanitizing high touch areas such as keyboards, telephones, guest common areas, our shuttle vans, and other high touch areas.
We have also added additional hand sanitizer and cleansing wipes in our facilities for use by both our team members and guests. We are also ensuring our team has the information they need to stay healthy and mandated them to stay home if they aren’t feeling well. All these practices are informed by guidance from the CDC and WHO. Based on the guidance we have received from these organizations, our own preparedness, and the current state of our operations, we remain open for business and our team stands ready to serve you.
As always, our goal at Mercedes-Benz of Music City is to make it easy for you to shop or service whenever you would like. You can visit our website to shop, configure and purchase your new or preowned Mercedes-Benz and we will deliver it straight to your doorstep at no extra charge.
Mercedes-Benz of Music City will continue to be here for you, just like we always have.