Automotive Technician

RESPONSIBILITIES:

• Perform work specified on the repair order with efficiency and in accordance with dealership
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Diagnose, maintain, and repair vehicle automotive systems
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.  Providing an estimate of time needed for additional repairs
• Execute repairs under warranty to manufacturer specifications
• Other Duties as Assigned

REQUIREMENTS:

• Must have at least 2 years of experience as an auto technician
• Have knowledge in all aspects of automotive repair and maintenance
• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Should be able to operate electronic diagnostic equipment
• Have a valid driver’s license
• Have a High School Diploma

WE OFFER:

• Excellent growth potential with growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation

Apply Online

Express Service Technician

RESPONSIBILITIES:

• Perform work specified on the repair order with efficiency and in accordance with dealership
• Work with the Service Advisor so that customers can be informed if any additional service is needed.
• Providing an estimate of time needed for additional repairs
• Execute repairs under warranty to manufacturer specifications
• Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
• Diagnose, maintain, and repair vehicle automotive systems
• Other Duties as Assigned

REQUIREMENTS:

• Must have own tools
• Have knowledge in all aspects of automotive repair and maintenance
• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Should be able to operate electronic diagnostic equipment
• Have a valid driver’s license
• Have a High School Diploma

WE OFFER:

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation

Apply Online

Express Service Advisor

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
  Establish follow uptime
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Other Duties as Assigned

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• Desire for a long term career with a growing organization
• Personal and professional integrity

WE OFFER:

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation

Apply Online

Service Valet

REQUIREMENTS:

Positive attitude, willingness to perform all assigned tasks in a cheerful manner, hard-working, and dependable. Must be able to work a flexible work schedule that includes some evenings and weekends.

RESPONSIBILITIES:

• To assist clients during their service visit by working with service advisors and other service drive team members to ensure exceptional client satisfaction.
• Greet customers as they arrive, move vehicles on and off service drive, wash and dry cars, pick up and deliver cars to customers.
• Work with assigned advisors to ensure that loaner cars are clean, ready and available for clients. Ensure that all client vehicles are returned clean.
• Ensure that climate control, sound system, and other controls are properly set.
• Provide assistance, as required, with other group functions
• Other Duties as Assigned

WE OFFER:

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation

Apply Online

Sales Client Advisor

RESPONSIBILITIES:
Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.

• Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Perform high-quality, professional demonstrations of new/used vehicles.
• Follow-up with buyers to ensure successful referral business.
• Learn to overcome objections and thrive within sales situations.
• Nurture enriching relationships to build a clientele for life.
• Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
• Bring your ‘A game’ along with a positive attitude to work with you every single day.
• Other Duties as Assigned

REQUIREMENTS:

• Excellent oral and written communication skills
• Available to work flexible hours, nights and weekends
• Self-starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product in’s and out’s, eager to improve
• Phenomenal communication skills with customers and team members
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

WE OFFER:

• Excellent growth potential with a growing organization
• Life, Disability, & Health Insurance
• 401K
• Paid Vacation
• Apply Online

Product Concierge

As a Product Concierge, you will perform outstanding vehicle deliveries, ensuring that the customers begin their Mercedes-Benz ownership experience with full knowledge of their vehicle’s operation. Special emphasis will be placed on educating customers and ensuring that they have a strong level of comfort with the operation of the high-tech features and functions of their new vehicle.

RESPONSIBILITIES:

• Ensure that each vehicle has met all pre-delivery requirements
• Assess customer knowledge and priorities to personalize the delivery
• Program personalized settings prior to the customer delivery
• Set expectations for length of delivery with each customer
• Explain and demonstrate vehicle features and technologies
• Follow up with customers within one to two weeks after delivery to answer any questions
• Resolve customer inquiries for vehicle technology issues
• Direct customers to additional information resources
• Deliver a delightful Mercedes-Benz experience
• Train sales and service staff on key technologies
• Conduct “new owner” clinics
• Answer product questions
• Troubleshoot vehicle technology features
• Attend product and training courses
• Keep current on all new products, features, and accessories

QUALIFICATIONS:

It takes a special combination of unique traits, skills, and passion to be a Mercedes-Benz Product Concierge. This role requires technical acumen, mastery of key product features, and setting of product preferences, but it goes beyond the tactical. The best Product Concierges demonstrate the ability to teach and delight Mercedes-Benz customers.

The following qualifications are highly desired:

• Must be Customer-oriented
• Passionate about Mercedes-Benz product
• Patient with excellent listening skills
• Adapt well to changing situations
• Ability to anticipate customers’ needs
• Previous vehicle delivery experience is a plus
• Strong aptitude for technology
• Prior sales experience plus
• High level of commitment to customer service
• Detail-oriented and excels in a fast-paced, results-driven environment
• Ability to work a flexible schedule
• Ability to multi-task
• Self-motivated enthusiastic/career-oriented presence in a team environment
• Valid driver’s license and good driving record
• Professional appearance and work ethic
• Other Duties as Assigned

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Inventory Specialist 

ESSENTIAL DUTIES :

• Coordinate with inventory manager on all new and pre-owned inventory needs
• Ensure that all vehicles in the lot are locked
• Maintain the parking lot in an organized, efficient manner
• Keep new and used vehicles lots neat and orderly
• Move customer and dealership vehicles as directed
• Make and implement decisions regarding maintaining and cleaning vehicles
• Maintain new and used vehicles’ appearance by cleaning interior and exterior of vehicles

• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Clean dealership areas (e.g., walkways and sidewalks) as needed
• Utilize all available information to ensure proper resolution of problems
• Utilizing Fundamentals SkillsProvide prompt, efficient, and quality service to the customers and dealership
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
• Present self as a positive role model by demonstrating commitment to the department, customers, dealership, and company
• Listen actively to understand others completely
• Managing Demanding Situations
• Resolve all disputes and difficulties with professionalism and composure
• Prioritize work to ensure all deadlines are met
• Attend training classes as directed by management
• Other Duties as Assigned

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Automotive Title Clerk

Responsibilities and Duties

• Process all trade-in and purchase DMV documentations in a timely manner
• Call banks for payoff titles
• Keep record of wholesale titles due
• Keep vehicle inventory records up to date
• Maintain stock of temporary tags
• Maintain accurate suspense logs for tracking title and registration transactions
• Ensure appropriate inspections, registrations, and title compliance for every vehicle
• Interact with DMV personnel to resolve issues
• Verify accuracy of completed forms
• Read and comprehend DMV regulations and charges for all states
• Perform other duties as directed by Controller

Qualifications and Skills

Automotive Title Clerk Qualifications:

• Must be a highly organized, detail-oriented, good at time management
• Must have experience working with outside vendors
• Must be aggressive when it comes to acquiring necessary, time-sensitive documentation
• Must be able to work closely with sales and wholesale staff
• Must have excellent customer service skills and be good at interacting with the public
• Must have strong computer skills, including basic accounting software, Microsoft Office, and Internet.
• Experience with CDK DMS software is a Plus.
• Notary is a Plus.
• Other Duties as Assigned

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Accounts Payable Clerk

MUST HAVE AUTOMOTIVE EXPERIENCE

Position Overview:

Accurate and timely processing and storage of management approved vendor invoices and other payables through the AP system completely understanding the nature of the charges and the payment terms. Also, maintain W9’s and complete annual 1099 reports. Job responsibilities also include various accounting duties determined by management.

Essential Daily Duties:

GL posting of approved invoices within an expected 48-hour time frame. This will allow timely payments as well as real-time expense visibility.
Payment processing through the AP system for most bills. Possible exceptions may exist that require ODC checks.

Mercedes-Benz invoice posting or delegation of posting verifying completion.

• Daily AP email management resolving all payment issues fully and timely.
• Scanning of payments including checks, E payment summaries, invoices and backup documents.
• Reviewing APAssist for payments needing attention and aged invoices left orphaned.
• Daily expense logging on DMG expense report.
• Schedule management
• Semi-monthly reconciliation of AMEX bill
• Team player – willing to accept from and provide assistance to other team members
• Contribute to improvement of team processes
• Good verbal and written communication skills
• High energy work ethic with positive “can-do” attitude
• Organized and able to participate in a structured team processes
  Hours
• Other Duties as Assigned

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Automotive Billing Clerk

MUST HAVE AUTOMOTIVE EXPERIENCE

Position Overview:

A definite multi-tasker that displays accuracy as well as efficient with processing all automotive accounting functions. Exceptional written and oral communication skills.

Responsibilities

• Process vehicle sales into accounting from finance department
• Prepare contracts for overnight to lending institutions
• Write check disbursements for vehicle trade-in
• Perform basic and routine accounting functions
• Knowledge of automotive accounting software
• Maintain and Process vehicle inventory
• Scan all vehicle sales documents
•  Process all vehicle Dealer Transfers (incoming/outgoing)
•  Knowledge of Dealer track and CDK system
• Must be able to multitask
• Must be able to utilize a 10-key calculator
• Work well under pressure
• Display enthusiasm
• Other Duties as Assigned

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Position Overview:

Sell automotive parts by taking and clarifying customer orders; retrieving and selling new and replacement automotive parts; receiving and recording new parts inventory; maintaining parts databases; maintaining a safe and secure environment.

Duties:

• Takes customer orders by listening to and clarifying requests; identifying automotive parts; offering and explaining alternative solutions.
• Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding the purchase to credit account; issuing sales receipts.
• Maintains parts inventory by verifying supplies; placing orders when order points are reached.
• Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.
• Receives returned items by inspecting items; returning payment; issuing credit; re-packing and re-shelving items; returning damaged items to the supplier.
• Maintains a safe and secure environment by following safety and security standards and procedures; complying with codes.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to
• add value to job accomplishments.

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Apply Online

Responsibilities:

Automotive Parts Delivery Driver – Essential Duties

• Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
• Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people or shipping and receiving clerk before leaving to coordinate any last minute pick-ups or deliveries.
• Verifies that invoice matches purchase order for each pick-up.
• Checks payments received with the invoices for each delivery.
• Keeps an accurate log of daily deliveries and pick-ups. Requests recipient’s signature on each delivery entry.
• Unloads truck each night. Turns in all paperwork and undelivered parts.
• Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed.
• Advises parts manager if delivery trucks need major repairs and maintenance.
• Helps maintain the professional appearance of the parts department.
• Assists service department as needed with attendant responsibilities of managing the drop-off and pick-up of customers’ cars.
• Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.
• Maintains professional appearance.
• Other tasks as assigned.

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)

Job description

Mercedes-Benz of Music City has a unique opportunity for the right candidate. Must have Automotive experience. Our BDC department is all-inclusive covering:

• Full Telephone operator/receptionist inbound calls for all departments.
• Service Department support coordinating appointments and after-service follow-up communications.
• Long Term Follow-Up Unsold Customer Sales Support
• Owner Loyalty Customer Experience
• Mastermind Lease Retention Activation

Productivity measurement duties, which include:

• Execute and supervise the team’s customer communications via email and telephone
• Provide follow-up call lists and write scripts
• Responsible for the training, coaching, mentoring, and resulting productivity levels of their assigned team
• Monitor incoming calls for both sales department and Customer Care Representatives
• Make and take T.O. calls
• Monitor Customer Experience results from Mercedes-Benz
• Create good public relations consistent with effective use of time
• Constantly update and purify customer records
• Implementation and training of new products and processes
• Other tasks as assigned.

It’s time to make the most important move of your career. it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

Requirements

Experience with Automotive BDC and CRM system management

Detail-oriented, excellent communication skills and true leadership abilities are a must. Proficient skills with excel, and Microsoft word products helpful Customer Service Skills

* All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver’s license

WE OFFER

Fast-paced work environment

Paid training and professional development plans

Career growth opportunities

Medical and dental coverage available

Paid vacation

401(k)